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24-Hour SuperServer® Technical Support

Please Note:
This service is provided ONLY to SuperServer / SuperWorkstation customers.


What is a SuperServer?
A SuperServer is a trusted Supermicro motherboard and chassis professionally pre-installed at Supermicro. Prior to shipment, it must pass a high quality control and burn-in process. A SuperServer system is a barebones system and does not include CPUs, memory, or hard drives. All SuperServers are FCC, CE, and UL certified.
(Please contact Supermicro sales for details.)

Please first refer to your manual for technical support details regarding your SuperServer before contacting Supermicro Tech Support.


24-Hour SuperServer Support Access:

Please enter Serial Number of your SuperServer (from the back of your SuperServer chassis) to access this site.
Serial Number:  


SuperServer is a Supermicro branded server system and not just a motherboard product only.
24-Hour Technical phone service is only for valid SuperServers within the manufacturer's standard warranty period. Phone support services consist of phone consultation and trouble-shooting ONLY. If you need other support services, please refer to the manufacturer standard limited warranty.
Please note that a response may not be guaranteed in the event of power outage, equipment failure, natural disaster or any other unforeseen circumstances that might interrupt communications.
24-Hour SuperServer Technical Service is available year-round with the exception of Christmas Day and New Year's Day

Contact / Services:

Tech Support Contact

24 Hour SuperServer Hotline

Submit Your Issue

Onsite Services

Regular Maintenance Services Login



Additional Resources:

Supermicro FTP Site

BIOS List: Intel / AMD

IPMI Resources

Serial Number Guide

Product Manuals

Software Code Library


Product Matrices:

Motherboard Matrix

Power Supply Matrix

Networking AOC Matrix: Standard / MicroLP / TwinPro / UIO / Ultra

Riser Card Matrix

Heatsink Matrix

System Fan Matrix

Front Chassis Bezels
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Copyright © 2017 Super Micro Computer, Inc. Information in this document is subject to change without notice.
Other products and companies referred to herein are trademarks or registered trademarks of their respective companies or mark holders.