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24-Hour SuperServer® Technical Support

Please Note:
This service is provided ONLY to SuperServer / SuperWorkstation customers.


What is a SuperServer?
A SuperServer is a trusted Supermicro motherboard and chassis professionally pre-installed at Supermicro. Prior to shipment, it must pass a high quality control and burn-in process. A SuperServer system is a barebones system and does not include CPUs, memory, or hard drives. All SuperServers are FCC, CE, and UL certified.
(Please contact Supermicro sales for details.)

Please first refer to your manual for technical support details regarding your SuperServer before contacting Supermicro Tech Support.


24-Hour SuperServer Support Access:

Please enter Serial Number of your SuperServer (from the back of your SuperServer chassis) to access this site.
Serial Number:  


SuperServer is a Supermicro branded server system and not just a motherboard product only.
24-Hour Technical phone service is only for valid SuperServers within the manufacturer's standard warranty period. Phone support services consist of phone consultation and trouble-shooting ONLY. If you need other support services, please refer to the manufacturer standard limited warranty.
Please note that a response may not be guaranteed in the event of power outage, equipment failure, natural disaster or any other unforeseen circumstances that might interrupt communications.
24-Hour SuperServer Technical Service is available year-round with the exception of Christmas Day and New Year's Day

Contact / Services:

Tech Support Contact
24 Hour SuperServer Hotline
Submit Your Issue
Onsite Services
Regular Maintenance Services Login




Additional Resources:

Supermicro FTP Site
BIOS List: Intel / AMD
IPMI Resources
Serial Number Guide
Product Manuals
Software Code Library




Product Matrices:

Motherboard Matrix
AMD Motherboard Matrix
Power Supply Matrix
Networking AOC Matrix: Standard / MicroLP / TwinPro / UIO / Ultra
Riser Card Matrix
Front Chassis Bezels
Heatsink Matrix
System Fan Matrix
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Copyright © 2017 Super Micro Computer, Inc. Information in this document is subject to change without notice.
Other products and companies referred to herein are trademarks or registered trademarks of their respective companies or mark holders.