Super Micro Computer, Inc.

 Support Home
 Online Support FAQ Search OS Compatibility
 Onsite Services
 Quick References

Online Support

Search FAQ

Enter Search Keywords separated by commas (keywords will be logically ANDed)

By FAQ ID Use wildcards(e.g. OS*)
Choose Categories

Most popular FAQs

1.  I have a supermicro server, that stops at boot, with the msg SYSTEM INITIALIZING with BA code at the right.
2.  There is an issue. When we are generating the component rating of the system it shows UNRATED for all the components (Please see the attachment for better idea), while a normal system shows their components rating by using same methods.

Super Micro Workstation Configuration Details as below:-

Motherboard Supermicro X9DAI
Processor Xeon E5 2665 2.40 Ghz (Single CPU)
RAM 16 GB REG. DDR3 1600 Mhz.
HD 2TB Sata
Graphic Card Nvidia Quadro 600
OS Windows 7 -64 bit – Prof.

Please kindly provide the solution for the same ASAP.
3.  I plug in 4GB of memory into my P8SAA board but Windows XP only shows 3GB of memory. Everything works fine but why does Windows shows only 3GB of memory?
4.  I have X8DTH-iF motherboard with 2 E5450 processors and 32GB ECC reg memory. I use: 1) RevoDrive 3 as PCI-slot bootable drive ( with Windows 7 ultimate (latest drivers), 2) ATI FirePro 3D graphic card ( (latest drivers), 3) Adaptec 6805 RAID controller (latest firmware and drivers). For some reason, these 3 devices do not work together. Any two of them work perfectly, but when I connect all 3, RevoDrive disappears from BIOS. What could be the issue? I tried to switch their places on PCI slots, it did not help.
5.  How do I create a bootable USB stick?
6.  I noticed X8 DP series motherboard showing "ERST: Failed to get Error Log Address Range" message during the RHEL/CentOS 6.2,6.3 version while booting. What is this problem related to?
7.  How to flash iSCSI option ROM to AOC-SG-I4?
8.  I have this server : At the system initialization it hang with a post code “B7”. I try to search AMI bios post code on your web site but I don’t find them. Do you have a description list of AMI bios post code ? Do you know what means the post code “B7” ?
9.  Which key is to be pressed to enter Bios when the machine is connected via serial console (Board X9SCL-F)? We already tried "DEL", "F4", "F11"... but no go.
10.  What's the difference between the 82579LM and 82574L chipsets for the upcoming of the socket type LGA1155 motherboard?

Latest FAQs

1.  For microcloud server, 5038ML-H8TRF, it has a total of 16 hard drives with 8 nodes. For each node, how many hard drives can each node sees? (04/24/2017)
2.  After downloading the RSTe driver from SMCI website for X11SSL-F, I do not know which one is required to select for RAID device. Please guide me on this installation. I have Windows 2016 OS here. (04/24/2017)
3.  With Windows 10 Home edition, I cannot see dual processors by using X10 DP boards. But, memory are fully detected. If I change to Windows 10 PRO, Enterprise and education edition, the problem goes away. Any reason? (04/24/2017)
4.  Using chassis SC733 for USB3.0 support board, such as X11SAE, which P/N is available to convert USB3.0 female to USB 2.0 male header? (04/24/2017)
5.  When M.2 drive (PCIE/SATA) installs into “PCIE M.2 connector 2” of C7Z270-PG or C7Z270-PG, can all the SATA ports be used? (04/24/2017)
6.  Can you please advise if the server SYS-7048GR-TR is compatible with Thunderbolt 3? (04/21/2017)
7.  We have SYS-2027GR-TRF system with four K20 GPU card. We are going to upgrade the GPU cards to K80, so what is the cable part number in order to provide additional power from motherboard to the GPU card? (04/21/2017)
8.  I have X10SRH-CF board inside chassis 836EB1C-RK03B. I need to know what cable part number I need to use for all 16 hard drives. Please advice (04/21/2017)
9.  I am receiving a PEI 79 on boot X10DRW-i, and I cannot get past this code. (04/21/2017)
10.  Looking for VMware ESXi 6.0 and up drivers for Intel X540 10GB AOC-CTG-i2T (04/21/2017)

Contact / Services:

Tech Support Contact
24 Hour SuperServer Hotline
Submit Your Issue
Onsite Services
Regular Maintenance Services Login

Additional Resources:

Supermicro FTP Site
BIOS List: Intel / AMD
IPMI Resources
Serial Number Guide
Product Manuals
Software Code Library

Product Matrices:

Motherboard Matrix
AMD Motherboard Matrix
Power Supply Matrix
Networking AOC Matrix: Standard / MicroLP / TwinPro / UIO / Ultra
Riser Card Matrix
Front Chassis Bezels
Heatsink Matrix
System Fan Matrix
Terms & Conditions   |   Privacy   |   Investor Relations   |   Jobs   |   Site Map
SuperServer® | Motherboards | Chassis | SuperRack® | SuperBlade® | Embedded | Networking | Storage | Accessories | AMD Solutions | Power Supplies
Copyright © 2017 Super Micro Computer, Inc. Information in this document is subject to change without notice.
Other products and companies referred to herein are trademarks or registered trademarks of their respective companies or mark holders.