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Service and SupportService and Support


A Note From Tech Support
In order to maximize support resources, Supermicro works through reseller channels to resolve technical support issues and provide RMA services. All end users requiring technical support or RMA services are encouraged to contact their vendor directly. Supermicro resellers have complete access to our technical support and RMA teams; thus they are able to obtain fast and efficient responses to end user technical support issues and RMA services.

End users may also visit this page to obtain some technical solutions, such as BIOS upgrades, FAQs and information on spare parts. We appreciate all end user input: e-mail us at support@Supermicro.com or marketing@Supermicro.com.


System Integration / Configuration
For system integration and configuration contact your Supermicro reseller. The people who integrated and sold the system components to you are familiar with your system and will be able to serve you better. How they serve you is also a good reference for your next purchase.


Onsite Service and Support
Supermicro Hardware Maintenance provides flexible and customizable Service Level Agreements for remote help desk and rapid onsite support to cover Supermicro hardware solutions. Our Onsite Service Programs offer a 4-hour Onsite Response time option for mission-critical uptime or any tailored solution that will meet your specific business requirements. For more details, please go to Onsite Services page.


Contact / Services:

Tech Support Contact
24 Hour SuperServer Hotline
Submit Your Issue
Onsite Services
Regular Maintenance Services Login




Additional Resources:

Supermicro FTP Site
BIOS List
A+ BIOS List
IPMI Resources
Serial Number Guide
Product Manuals
Software Code Library




Product Matrices:

Motherboard Matrix
AMD Motherboard Matrix
Power Supply Matrix
Riser Card Matrix
Front Chassis Bezels
SAS Cable Compatibility
Thermal Components Matrix
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