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RMA Services

  Prior to submitting an RMA request, please note:

If we determine that the problems is not covered under the Supermicro Warranty,    we will notify you and inform you of service alternatives that are available to you on a fee basis.
Prior to returning merchandise, YOU MUST OBTAIN AN RMA NUMBER from Supermicro's RMA Department.
Your RMA number must be clearly marked on the outside of the box. Returned products with no RMA number visible on the box may be returned.
For indirect customers and end-users, we recommend contacting your distributor or reseller for RMA service.
In order for us to provide you with the best possible service please describe your problem in as much detail as possible.
IF THE PRODUCT HAS BEEN ABUSED, IMPROPERLY USED OR ALTERED WITHOUT AUTHORIZATION, THE RMA NUMBER WILL BE VOIDED AUTOMATICALLY. THE MERCHANDISE WILL THEN BE RETURNED TO CUSTOMER AT THEIR OWN EXPENSE.
You may request an RMA online or download the RMA Request FORM.
For EUROPEAN and ASIAN customers please read the note below!
For more information, you may consult our RMA FAQ page.
Note to European Customers:
You may request an RMA online or download our Europe RMA Form and contact our Europe RMA department at RMA@supermicro.nl
Note to Asian Customers:
You may request an RMA online or contact our Asia RMA department at rma@supermicro.com.tw

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