Technical Support Procedures
Before contacting Technical Support, take the following steps. Also, note that as a motherboard manufacturer, Supermicro also sells motherboards through its channels, so it is best to first check with your distributor or reseller for troubleshooting services. They should know of any possible problems with the specific system configuration that was sold to you.
-
Refer to Troubleshooting Procedures or see the FAQs on our website (https://www.supermicro.com/FAQ/index.php) before contacting Technical Support.
-
BIOS upgrades can be downloaded from our website (https://www.supermicro.com/support/resources/bios_ipmi.php).
-
If you still cannot resolve the problem, include the following information when contacting Supermicro for technical support:
-
Motherboard model and PCB revision number
-
BIOS release date/version (This can be seen on the initial display when your system first boots up.)
-
System configuration
-
-
An example of a Technical Support form is on our website at https://webpr3.supermicro.com/SupportPortal.
-
Distributors: For immediate assistance, have your account number ready when placing a call to our Technical Support department. For Supermicro contact information, refer to Contacting Supermicro.