Technical Support Procedures

Before contacting Technical Support, take the following steps. Also, note that as a motherboard manufacturer, Supermicro also sells motherboards through its channels, so it is best to first check with your distributor or reseller for troubleshooting services. They should know of any possible problems with the specific system configuration that was sold to you.

  1. Refer to Troubleshooting Procedures or see the FAQs on our website (https://www.supermicro.com/FAQ/index.php) before contacting Technical Support.

  2. BIOS upgrades can be downloaded from our website (https://www.supermicro.com/support/resources/bios_ipmi.php).

  3. If you still cannot resolve the problem, include the following information when contacting Supermicro for technical support:

    • Motherboard model and PCB revision number

    • BIOS release date/version (This can be seen on the initial display when your system first boots up.)

    • System configuration

  4. An example of a Technical Support form is on our website at https://webpr3.supermicro.com/SupportPortal.

  5. Distributors: For immediate assistance, have your account number ready when placing a call to our Technical Support department. For Supermicro contact information, refer to Contacting Supermicro.

Returning Merchandise for Service

A receipt or copy of your invoice marked with the date of purchase is required before any warranty service will be rendered. You can obtain service by calling your vendor for a Returned Merchandise Authorization (RMA) number. When returning the Embedded Box PC to the manufacturer, the RMA number should be prominently displayed on the outside of the shipping carton, and the shipping package is mailed prepaid or hand-carried. Shipping and handling charges will be applied for all orders that must be mailed when service is complete.

For faster service, RMA authorizations can be requested online at the following page: https://www.supermicro.com/RmaForm.

Whenever possible, repack the Embedded Box PC in the original Supermicro carton, using the original packaging material. If these are no longer available, be sure to pack the Embedded Box PC securely, using packaging material to surround the Embedded Box PC so that it does not shift within the carton and become damaged during shipping.

This warranty only covers normal consumer use and does not cover damages incurred in shipping or from failure due to the alternation, misuse, abuse or improper maintenance of products.

During the warranty period, contact your distributor first for any product problems.