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24 小时 SuperServer® 技术支持

24-小时 SuperServer® 技术支持:

请输入 SuperServer® 的序号 (位於您 SuperServer® 机壳後方).


请注意: 此支持仅限於 SuperServer® 与 超级工作站产品.

  • 单有主机板并不能叫作 SuperServer®,他必须是除了 CPU, memory 與 HDD 以外, Supermicro 出货前预先就安装好的準系统。
  • 24 小时技术电话服务只适用於标準保固期之内的有效的 SuperServer®。其中电话支持服务,包括电话谘询和故障排除。如果您需要其他支持服务,请参阅 Supermicro 有限保固。
  • 请注意,24 小时线上技术支持在停电,设备故障,自然灾害或其他任何不可预见的情况下,可能会无预警中断或无法接听您的电话。
  • 24 小时的 SuperServer® 技术服务除了圣诞节和元旦是全年无休。

Supermicro's 24-hour technical hotline is part of our commitment to ensure maximum system uptime for your SuperServer. Please have the following information ready when you call (or included in your e-mail) to help us better serve you.

Required Information:

  • Name of vendor (and company name if applicable)
  • System Serial Number (See our Serial Number Guide)
  • Purchase date
  • Owner's name and phone number

Contact Via Phone:

You may call our Server Support Department using the following numbers:

  • For USA: 1-408-503-8029 (24 Hours)
  • For Asia: +886-(2)-8226-3990
    (9am to 6pm CST, M-F)
  • For Europe: 31-73-6910055
    (9am to 6pm Europe Time, M-F)

Prepare for the Call

Help us help you by having the following information and materials ready before you call: your SERVER's invoice and serial numbers; service tag number; model and model numbers; the current version of the operating system you are using; and the brand names and models of any peripheral devices (such as a modem) you are using.

Explain Your Problem to the Technician

Now you are ready to describe the problem you are having with your SERVER. Let the technician know what error message you are getting and when it occurs; what you were doing when the error occurred; and what steps you may have already taken to solve the problem.

Cooperate with the Technician to Solve Your Problem

Experience shows that most SERVER problems and errors can be corrected over the phone as a result of close cooperation between the user and the technician. Listen carefully to the technician and follow his / her suggestions.

  • SuperServer is a Supermicro branded server system and not just a motherboard product only.
  • 24-Hour Technical phone service is only for valid SuperServers within the manufacturer's standard warranty period.
  • Please note that a response may not be guaranteed in the event of power outage, equipment failure, natural disaster or any other unforeseen circumstances that might interrupt communications.

Contact Via Email:

Please note: We will NOT respond to emails without a SuperServer serial number. The System Serial Number is located at the back of the system. See our serial number locator guide if you need assistance.

All e-mails should be sent to:U.S. Server Support or Asia Server Support

什麼是SuperServer® ?

SuperServer® 是指經由 Supermicro 於出貨前預先安裝好主機板,機箱與電源供應器的伺服器。在出貨之前,他必須經過嚴格的品質控制與通過長時間燒機測試。一台 SuperServer®,除了 CPU, memory 與 HDD 以外,他就是一台完整的伺服器。SuperServer® 通過 FCC, CE, 和 UL的認證。
(認證之詳細情形,請與 Supermicro 聯絡)

在您聯繫 Supermicro 的技術支援前,請您先詳讀您 SuperServer® 的用戶手冊與技術支援的詳細內容,感謝您的配合。