| In order to provide you the best service, please read the RMA Return for Repair Policy below: |
| A. |
For Systems or Servers: |
| 1. |
If a whole system is returned for repair: |
| • |
RMA department can only service Supermicros servers or systems that were entirely assembled in a Supermicro facility. |
| • |
The entire system must be shipped to Supermicro in its original pre-opened condition. |
| • |
RMA request shall be denied if any extra part(s) or component(s) were installed in the system by the customer. |
| • |
RMA request shall be denied if any part(s) or component(s) is shipped to Supermicro in error. |
|
| 2. |
All arriving RMA items shall be inspected. Supermicro shall hold no responsibility for any missing part(s), nor shall it be responsible for damages to the system as a result of shipment. Customers shall be notified should any missing or damaged part(s) is discovered from inspection. |
| 3. |
Supermicro shall not be responsible for, nor will it service part(s) or accessories that were not pre-installed in the system by Supermicro. |
| 4. |
Supermicro shall not be responsible for, nor will it service system/server damages caused by component(s) that were not pre-installed in the system by Supermicro. |
| 5. |
Supermicro shall not service a system/server if any damage-causing parts/components is excluded in the shipment. |
| 6. |
Supermicro shall fix and return the system/server to the customer in the same fashion or packaging as it was received. |
| 6. |
Available warranty shall be applied to the RMA cost of the server. Customer shall be notified should any additional charge or component replacement is required. |
|
| B. |
For Motherboards: |
| 1. |
Supermicro shall not be responsible for, nor shall it service any accessories ahipped with the motherboard. |
| 2. |
Supermicro shall not be responsible for any damage as a result of abuse or improper handling by customer, nor by improper shipment packaging. |
| 3. |
Motherboard shall be returned to the customer "as is" if the motherboard is not repairable or if a part required for repair has been discontinued. |
| 4. |
Available warranty shall be applied to the RMA ccost of the motherboard. Customer shall be notified should any additional charge or component replacement is required. |
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RMA Return For Repair Policy