Online Support | Support - Super Micro Computer, Inc.

Search FAQ

Most popular FAQs

1.	I have a supermicro server, that stops at boot, with the msg SYSTEM INITIALIZING with BA code at the right.
2.	Which key is to be pressed to enter Bios when the machine is connected via serial console (Board X9SCL-F)? We already tried "DEL", "F4", "F11"... but no go.
3.	I noticed X8 DP series motherboard showing "ERST: Failed to get Error Log Address Range" message during the RHEL/CentOS 6.2,6.3 version while booting. What is this problem related to?
4.	I plug in 4GB of memory into my P8SAA board but Windows XP only shows 3GB of memory. Everything works fine but why does Windows shows only 3GB of memory?
5.	There is an issue. When we are generating the component rating of the system it shows UNRATED for all the components (Please see the attachment for better idea), while a normal system shows their components rating by using same methods. Super Micro Workstation Configuration Details as below:- Motherboard Supermicro X9DAI Processor Xeon E5 2665 2.40 Ghz (Single CPU) RAM 16 GB REG. DDR3 1600 Mhz. HD 2TB Sata Graphic Card Nvidia Quadro 600 OS Windows 7 -64 bit Prof. Please kindly provide the solution for the same ASAP.
6.	How do I create a bootable USB stick?
7.	I have a storage Chassis SC846BA-R1K28 and Mainboard X9DR7-LN4F did not start up anymore. Then I unplugged and replugged some SAS cables, and tried to locate which Disk slots are served by which cable. After pushing the power button it showed "supermicro"-screen with "System Initializing..." on the bottom and then did not do anything further. IPMI shows the message "System initializing... B7". Removing the Bios battery for some time did not solve the problem. I did not find an answer on the internet yet - could you please tell us what this means and how I can recover from this?
8.	I have X8DTH-iF motherboard with 2 E5450 processors and 32GB ECC reg memory. I use: 1) RevoDrive 3 as PCI-slot bootable drive (http://www.ocztechnology.com/ocz-revodrive-3-x2-pci-express-ssd.html) with Windows 7 ultimate (latest drivers), 2) ATI FirePro 3D graphic card (http://www.amd.com/US/PRODUCTS/WORKSTATION/GRAPHICS/ATI-FIREPRO-3D/V8800/Pages/v8800.aspx) (latest drivers), 3) Adaptec 6805 RAID controller (latest firmware and drivers). For some reason, these 3 devices do not work together. Any two of them work perfectly, but when I connect all 3, RevoDrive disappears from BIOS. What could be the issue? I tried to switch their places on PCI slots, it did not help.
9.	How do I enable Turbo mode to get the maximum Turbo mode speed on my X10DRi motherboard?
10.	I have this server : http://www.supermicro.com/products/system/2u/6027/sys-6027r-trf.cfm?parts=show At the system initialization it hang with a post code B7. I try to search AMI bios post code on your web site but I dont find them. Do you have a description list of AMI bios post code ? Do you know what means the post code B7 ?

Latest FAQs

1.	X12SCQ legacy PXE boot not working. (08/03/2020)
2.	What scenario happen for TPM if we enabled the txt first, and then provisioning? (07/31/2020)
3.	Can we use AOM-TPM-H320H-S-S TPM on X11SCZ-F board? (07/31/2020)
4.	Does MCP-290-00056-0N part number come up with whole package? (07/31/2020)
5.	We are using motherboard X10DRH-CLN4 has SAS 3008 controller, but at the boot up we dont see the OPROM loaded so we can enter the utility to set up RAID? (07/31/2020)
6.	What is the backplane Supermicro uses for system SYS-1029GQ-TXTR, do you know if is SAS3 12Gbps so we can buy SAS3 drives? (07/31/2020)
7.	We are using motherboard X10DRU-I+ and we have OOB license key already enable in the IPMI; How to update the Bios through IPMI Web GUI? (07/31/2020)
8.	I have MB X10DRG-Q with four GPUs (GPU0, GPU1, GPU2, GPU3) reported by Nvidia utility, how can I find out which PCIe slot GPU0 is located on? (07/31/2020)
9.	Is there a command to check power on hours with IPMITOOL? (07/31/2020)
10.	I have BMC FW 1.71.11, when I use space character in the Role Group Name for Active Directory in IPMI WebGUI, it does not allow me to set the role group. (07/31/2020)