Online Support | Support - Super Micro Computer, Inc.

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1.	I have a supermicro server, that stops at boot, with the msg SYSTEM INITIALIZING with BA code at the right.
2.	Which key is to be pressed to enter Bios when the machine is connected via serial console (Board X9SCL-F)? We already tried "DEL", "F4", "F11"... but no go.
3.	When I enable secure boot in X10DRC-LN4+, it shows message "WARNING: CSM is Loaded! Disable the CSM in Setup. Repeat operation after Reboot to ensure UEFI Video (GOP) driver is operational.".
4.	How do I enable Turbo mode to get the maximum Turbo mode speed on my X10DRi motherboard?
5.	I noticed X8 DP series motherboard showing "ERST: Failed to get Error Log Address Range" message during the RHEL/CentOS 6.2,6.3 version while booting. What is this problem related to?
6.	I plug in 4GB of memory into my P8SAA board but Windows XP only shows 3GB of memory. Everything works fine but why does Windows shows only 3GB of memory?
7.	I have a storage Chassis SC846BA-R1K28 and Mainboard X9DR7-LN4F did not start up anymore. Then I unplugged and replugged some SAS cables, and tried to locate which Disk slots are served by which cable. After pushing the power button it showed "supermicro"-screen with "System Initializing..." on the bottom and then did not do anything further. IPMI shows the message "System initializing... B7". Removing the Bios battery for some time did not solve the problem. I did not find an answer on the internet yet - could you please tell us what this means and how I can recover from this?
8.	How do I create a bootable USB stick?
9.	There is an issue. When we are generating the component rating of the system it shows UNRATED for all the components (Please see the attachment for better idea), while a normal system shows their components rating by using same methods. Super Micro Workstation Configuration Details as below:- Motherboard Supermicro X9DAI Processor Xeon E5 2665 2.40 Ghz (Single CPU) RAM 16 GB REG. DDR3 1600 Mhz. HD 2TB Sata Graphic Card Nvidia Quadro 600 OS Windows 7 -64 bit Prof. Please kindly provide the solution for the same ASAP.
10.	I am using 4x K20 in 7047GR-TPRF (X9DRG-QF) but gets the error: !!!!PCI Resource ERROR!!!! PCI OUT OF RESOURCES CONDITION: Error: Insufficient PCI Resources Detected!!! System is running with Insufficient PCI Resources! In order to display this message some PCI devices were set to disabled state! It is strongly recommended to Power Off the system and remove some PCI/PCI Express cards from the system! To continue booting, proceed to Menu Option and select Boot Device or . WARNING: If you choose to continue booting some Operating Systems might not be able to complete boot correctly!

Latest FAQs

1.	We are searching for a GPU server that can fit ASUS TUF GTX1660-06G-GAMING cards. According to Nvidia, they have banned usage of GTX cards on GPU servers. However, we are using this for research purpose, where that ban is not applicable. Can you suggest server models that support mentioned types of cards? (02/03/2023)
2.	We are looking for an Active Heatsink (with fan) for MBD-X13DEI-T board. Could you please let us know the part number? (02/03/2023)
3.	A customer is looking to buy this server, SYS-420GP-TNAR. He is asking if the server supports 8x nVidia A100 80GB GPUs, please advise. (02/03/2023)
4.	I would like to know what are the optional parts for server 2015CS-TNR especially the controller. (02/03/2023)
5.	I have a Supermicro motherboard X12SCA-5F running Windows 10 Pro. It will take two or three minutes to shut down. BIOS update does not solve the issue. Please advise. (02/03/2023)
6.	I have a system with motherboard X11SCA, an Intel NIC in PCIe slot7, a GPU in slot6 and a capture card in slot 2. Whenever I install a NVMe M.2 SSD into slot M.2-M1, the card in PCIe slot 2 is no longer recognized. How to solve the issue? (02/03/2023)
7.	We have a SYS-6029U-TR4 server ordered with five XL710 network cards which causes ESXi 7.0.3 to crash. Four XL710 cards cause no issues, the crash happens regardless of the positioning of the cards. We have verified that the firmware of the cards is latest, as well as use other releases of ESXi 7.0.3. We also verified that all cards work individually. If the cards are installed before installation, ESXi crashes during install. If the fifth card is installed after ESXi installation, the crash happens on boot. Attached is an image of the crash screen Is this a known issue? Would you be able to give us any direction on how to fix this issue so that we can use all 5 cards with ESXi 7.0.3? (02/03/2023)
8.	Customer reported IPMIVIEW 2.20.0 can launch JAVA for X9 M/B but failed to launch X10 M/B (spawn stunnel rather than JAVA iKVM and errored out). IPMIVIEW 2.13.1 can launch JAVA consoles JAVA iKVM for both X9 and X10 M/B. (02/03/2023)
9.	SYS-4029GP-TRT2 issue with IPMI upgrade (from 01.73.08 to 01.74.02) caused all sensors read N/A. (02/03/2023)
10.	For SYS-420GP-TNR, were those SATA slots 8 to 15 by default already connected to JSATA1 and JSATA2? If so, what is the SATA cable part? (02/03/2023)