Question
We have a SYS-220U-TNR with four Intel / Solidigm 3.8TB NVME drives that has two drives report as missing in slot 4 and 5.  When we physically inspect the server, slot 4 and 5 have no blue LED but Storage Monitoring show them healthy.  
The four drives were configured as VROC RAID5 before the incident happened.  How can we diagnose if it is nvme or slot issue?
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Answer
Slot 4 and 5 are connected to AOC-SLG4-4E4T-O Retimer card.  Move the drives in slot 4 and 5 to other slots to verify it is drives or slots or retimer card issue.

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FAQ ID:
45291
Related Category / Keyword:
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Date Posted:
05/29/26
Code:
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