Global Services for the Most Demanding IT Environments
Global Services provides Onsite Services for the most demanding IT environments around the globe and includes some of the world's largest data centers. Our services provide a flexible and customizable solution tailored to meet your specific business needs, increase efficiency and reduce total cost of ownership. Global Services and support are built by current and former information technology experts. These Supermicro products and services solve gaps in current competitive offerings and provide our customers a competitive edge for the future.
Global Availability
Onsite Services are available in 100+ countries to meet the most demanding IT environments.
Dynamic Services Levels
Services tailored to satisfy each organization's unique requirements. There are multiple services levels available to meet your business needs as well as custom services.
Products & Services
Product and services include Digital Media Retention, deployment, installation, integration, PUE assessment, media certificate of destruction, monitoring, software support, training, documentation and assigned TAM.
The right support for you
Supermicro Hardware Maintenance provides flexible and customizable Service Level Agreements for logistic, remote help desk and rapid onsite support to cover Supermicro hardware solutions.
| Response SLA | Parts Availability | 2-Way Shipping | Help Desk +1-866-599-3226 | Service Portal | Field Engineers | Technical Account Manager | Operational Report | ||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 3 Business Days | Next Business Day | 4 Hours | Custom | Dedicated | Highest | M-F: 9am-5pm PT Excludes Holidays | 24/7/365 | ||||||
| Bronze | • | • | • | • | • | ||||||||
| Silver | • | • | • | • | • | • | • | • | |||||
| Gold | • | • | • | • | • | • | • | • | |||||
| Platinum | • | • | • | • | • | • | • | • | |||||