24時間 SuperServer サポートアクセス:
筐体背面にある、SuperServerのシリアル番号を入力してから本サイトへのアクセスをしてください。
- SuperServer はSupermicroブランドのサーバシステムであり、マザーボード製品単品を意味するものではありません。
- 24時間対応の電話による技術サービスはSuperServerの標準保証期間内のみ有効です。電話サポートには、トラブルシューティングと電話によるコンサルティングのみ含まれます。他の種類のサポートサービスが必要な場合は生産者標準製品保証をご参照下さい。
- 停電、機材不良、天災、その他の予測不可能な事象による業務の中断時の対応の保証が出来ない場合がある事をご承知置きください。
- 24時間 SuperServer 技術サポートはクリスマスと新年以外は通年提供されるサービスとなります。
Supermicro's 24-hour technical hotline is part of our commitment to ensure maximum system uptime for your SuperServer. Please have the following information ready when you call (or included in your e-mail) to help us better serve you.
Required Information:
- Name of vendor (and company name if applicable)
- System Serial Number (See our Serial Number Guide)
- Purchase date
- Owner's name and phone number
Contact Via Phone:
You may call our Server Support Department using the following numbers:
- For USA: 1-408-503-8029 (24 Hours)
- For Asia: +886-(2)-8226-3990
(9am to 6pm CST, M-F) - For Europe: 31-73-6910055
(9am to 6pm Europe Time, M-F)
Prepare for the Call
Help us help you by having the following information and materials ready before you call: your SERVER's invoice and serial numbers; service tag number; model and model numbers; the current version of the operating system you are using; and the brand names and models of any peripheral devices (such as a modem) you are using.
Explain Your Problem to the Technician
Now you are ready to describe the problem you are having with your SERVER. Let the technician know what error message you are getting and when it occurs; what you were doing when the error occurred; and what steps you may have already taken to solve the problem.
Cooperate with the Technician to Solve Your Problem
Experience shows that most SERVER problems and errors can be corrected over the phone as a result of close cooperation between the user and the technician. Listen carefully to the technician and follow his / her suggestions.
- SuperServer is a Supermicro branded server system and not just a motherboard product only.
- 24-Hour Technical phone service is only for valid SuperServers within the manufacturer's standard warranty period.
- Please note that a response may not be guaranteed in the event of power outage, equipment failure, natural disaster or any other unforeseen circumstances that might interrupt communications.
Contact Via Email:
Please note: We will NOT respond to emails without a SuperServer serial number. The System Serial Number is located at the back of the system. See our serial number locator guide if you need assistance.
All e-mails should be sent to:U.S. Server Support or Asia Server Support
SuperServerについて
SuperServer はSupermicro社製のマザーボードと筐体をSupermicroにおいて組み立てられた製品を指します。出荷に際し、高度な品質管理プロセスと負荷試験に合格しなくてはなりません。SuperServerシステムはべアボーンシステムを指し、CPU、メモリ、HDD等は含まれません。全てのSuperServerはFCC、CE、およびUL 認定を受けております。
(詳細についてはSupermicroの担当営業までお問い合わせ下さい。)
Supermicroの技術サポートへお問合せ頂く前に、製品マニュアルによる確認をお願い致します。