Online Support | Support - Super Micro Computer, Inc.

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1.	I have a supermicro server, that stops at boot, with the msg SYSTEM INITIALIZING with BA code at the right.
2.	Which key is to be pressed to enter Bios when the machine is connected via serial console (Board X9SCL-F)? We already tried "DEL", "F4", "F11"... but no go.
3.	I noticed X8 DP series motherboard showing "ERST: Failed to get Error Log Address Range" message during the RHEL/CentOS 6.2,6.3 version while booting. What is this problem related to?
4.	I plug in 4GB of memory into my P8SAA board but Windows XP only shows 3GB of memory. Everything works fine but why does Windows shows only 3GB of memory?
5.	There is an issue. When we are generating the component rating of the system it shows UNRATED for all the components (Please see the attachment for better idea), while a normal system shows their components rating by using same methods. Super Micro Workstation Configuration Details as below:- Motherboard Supermicro X9DAI Processor Xeon E5 2665 2.40 Ghz (Single CPU) RAM 16 GB REG. DDR3 1600 Mhz. HD 2TB Sata Graphic Card Nvidia Quadro 600 OS Windows 7 -64 bit Prof. Please kindly provide the solution for the same ASAP.
6.	How do I create a bootable USB stick?
7.	I have a storage Chassis SC846BA-R1K28 and Mainboard X9DR7-LN4F did not start up anymore. Then I unplugged and replugged some SAS cables, and tried to locate which Disk slots are served by which cable. After pushing the power button it showed "supermicro"-screen with "System Initializing..." on the bottom and then did not do anything further. IPMI shows the message "System initializing... B7". Removing the Bios battery for some time did not solve the problem. I did not find an answer on the internet yet - could you please tell us what this means and how I can recover from this?
8.	How do I enable Turbo mode to get the maximum Turbo mode speed on my X10DRi motherboard?
9.	When I enable secure boot in X10DRC-LN4+, it shows message "WARNING: CSM is Loaded! Disable the CSM in Setup. Repeat operation after Reboot to ensure UEFI Video (GOP) driver is operational.".
10.	I have X8DTH-iF motherboard with 2 E5450 processors and 32GB ECC reg memory. I use: 1) RevoDrive 3 as PCI-slot bootable drive (http://www.ocztechnology.com/ocz-revodrive-3-x2-pci-express-ssd.html) with Windows 7 ultimate (latest drivers), 2) ATI FirePro 3D graphic card (http://www.amd.com/US/PRODUCTS/WORKSTATION/GRAPHICS/ATI-FIREPRO-3D/V8800/Pages/v8800.aspx) (latest drivers), 3) Adaptec 6805 RAID controller (latest firmware and drivers). For some reason, these 3 devices do not work together. Any two of them work perfectly, but when I connect all 3, RevoDrive disappears from BIOS. What could be the issue? I tried to switch their places on PCI slots, it did not help.

Latest FAQs

1.	What are the important issues to consider when choosing Legacy/UEFI? (02/09/2021)
2.	Can I install an OS onto a drive (SATA, SAS, NVMe) that is greater than 2TB using the legacy boot option? (02/09/2021)
3.	How do you install any certified OS (Ubuntu, Red Hat, SUSE, Windows) on an M.2 drive less than 2TB in size on a Supermicro AS System? (02/09/2021)
4.	How do you tune Supermicro H12 BigTwin Systems with AMD 2nd Gen EPYC 7002 series processors (ROME) and Mellanox InfiniBand HDR (or 200Gb/s) and InfiniBand HDR100 or EDR gen4 PCI to get best throughput? (02/09/2021)
5.	Can you please share me the part number of the PDB in SSG-2028R-NR48N? (02/08/2021)
6.	We have 513BTQC-350B with X11DPi-TF, could you kindly provide which riser card could supported (02/08/2021)
7.	We purchase one SYS-7049GP-TRT and AOM-TPM-9670V-S,in bios TPM setup page, we found both SHA-1 and SHA-256 PCR bank are enabled. Our application only support SHA-256, so we want to disable the SHA-1 support due to security concerns, so how to disable it? (02/07/2021)
8.	We purchase one SYS-7049GP-TRT and AOM-TPM-9670V-S,in bios TPM setup page, we found both SHA-1 and SHA-256 PCR bank are enabled. Our application only support SHA-256, so we want to disable the SHA-1 support due to security concerns, so how to disable it? (02/07/2021)
9.	Does AOM-TPM-9670V-S work on X12SAE board? (02/05/2021)
10.	We have a Supermicro Server with the X11DDW-L, 2 Xeon Silver CPUs, and 2 SSD 480GB, 96GB RAM, all works fine until we install an AOC-S3008L-L8i Raid controller to manage 5 1.9TB SSD SATA drives. First time we made the RAID5 array, but after installing a Intel Dual 10G PCI-e card the boot process loop at the BIOS startup. If we remove the AOC controller all works fine but if we install this card again everything fails, not even USB keyboard. (02/05/2021)