Online Support | Support - Super Micro Computer, Inc.

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1.	I have a supermicro server, that stops at boot, with the msg SYSTEM INITIALIZING with BA code at the right.
2.	Which key is to be pressed to enter Bios when the machine is connected via serial console (Board X9SCL-F)? We already tried "DEL", "F4", "F11"... but no go.
3.	I noticed X8 DP series motherboard showing "ERST: Failed to get Error Log Address Range" message during the RHEL/CentOS 6.2,6.3 version while booting. What is this problem related to?
4.	I plug in 4GB of memory into my P8SAA board but Windows XP only shows 3GB of memory. Everything works fine but why does Windows shows only 3GB of memory?
5.	There is an issue. When we are generating the component rating of the system it shows UNRATED for all the components (Please see the attachment for better idea), while a normal system shows their components rating by using same methods. Super Micro Workstation Configuration Details as below:- Motherboard Supermicro X9DAI Processor Xeon E5 2665 2.40 Ghz (Single CPU) RAM 16 GB REG. DDR3 1600 Mhz. HD 2TB Sata Graphic Card Nvidia Quadro 600 OS Windows 7 -64 bit Prof. Please kindly provide the solution for the same ASAP.
6.	How do I enable Turbo mode to get the maximum Turbo mode speed on my X10DRi motherboard?
7.	I have a storage Chassis SC846BA-R1K28 and Mainboard X9DR7-LN4F did not start up anymore. Then I unplugged and replugged some SAS cables, and tried to locate which Disk slots are served by which cable. After pushing the power button it showed "supermicro"-screen with "System Initializing..." on the bottom and then did not do anything further. IPMI shows the message "System initializing... B7". Removing the Bios battery for some time did not solve the problem. I did not find an answer on the internet yet - could you please tell us what this means and how I can recover from this?
8.	How do I create a bootable USB stick?
9.	When I enable secure boot in X10DRC-LN4+, it shows message "WARNING: CSM is Loaded! Disable the CSM in Setup. Repeat operation after Reboot to ensure UEFI Video (GOP) driver is operational.".
10.	I have X8DTH-iF motherboard with 2 E5450 processors and 32GB ECC reg memory. I use: 1) RevoDrive 3 as PCI-slot bootable drive (http://www.ocztechnology.com/ocz-revodrive-3-x2-pci-express-ssd.html) with Windows 7 ultimate (latest drivers), 2) ATI FirePro 3D graphic card (http://www.amd.com/US/PRODUCTS/WORKSTATION/GRAPHICS/ATI-FIREPRO-3D/V8800/Pages/v8800.aspx) (latest drivers), 3) Adaptec 6805 RAID controller (latest firmware and drivers). For some reason, these 3 devices do not work together. Any two of them work perfectly, but when I connect all 3, RevoDrive disappears from BIOS. What could be the issue? I tried to switch their places on PCI slots, it did not help.

Latest FAQs

1.	I own a Supermicro CSE-847 4U server. We switched the Windows 10 desktop to Ubuntu 20.04 desktop (not server) as it has the GUI and is a bit easier to use. The drive with the OS works perfectly and we can see in the computer section the two partitions but cant mount them, its giving an error every time. When we go to the disk utility we can see all the drives but cant mount any of them either. Please advise. (07/23/2021)
2.	We have a problem with the Areca ARC-1264IL-12 controller mounted on an X11DPL-i mainboard. When we set the mainboard's Bios to UEFI we can no longer enter the Areca controller menu (TAB/F6). Only if we set the Bios of the mainboard to Dual or Legacy then during boot the TAB/F6 message reappears to allow us to enter the menu of the raid controller. Please advise. (07/23/2021)
3.	I was wondering if you could provide the dimensions of the X11DPL-I motherboard? (07/23/2021)
4.	Does the X11DPH-T board support the USB-C interface? (07/23/2021)
5.	I have an X9DRL-3F board and I want to buy 2x 32GB RAM sticks for that. Can you assist me? (07/23/2021)
6.	We would like to add dual USB3.0 ports to the front of 3U chassis 836BE16-R920B. Ideally to the slim DVD bay. What kit do we need? (07/22/2021)
7.	I have a FatTwin server with rail set MCP-290-41803-0N for square hole rack. Wonder if you have adapter for round hole rack? (07/22/2021)
8.	Does Blade Enclosure SBE-820J-422 come with power cord? If yes, what is the part number? (07/22/2021)
9.	When I exchange HDD from system RAID and power on or reboot, the system stops and displays a prompt: " One or more boot drivers require configuration changes. Please enter BIOS setup and check Driver Health page for details XXXX is unhealthy Press <DEL> to run Setup Press<F1> to Continue Booting" Can system ignores the prompt and continue booting to let the system builds RAID automatically? (07/22/2021)
10.	My Supermicro server has an AOC-SAS3-9361-16i controller card. I went to your FTP site https://www.supermicro.com/wdl/driver/SAS/LSI/ but cannot find the driver. Please advise. (07/16/2021)